Frequently asked questions

Start with the activity and the space at home: pretend cooking, drawing or book storage. Our buying guide helps you compare dimensions, contents and information on use.

Compare the product's width, depth and height with the space where it will be used. Allow room for chairs to be pulled out and doors to be opened. Follow the model's positioning instructions. Package dimensions refer to the packaging.

That depends on the model and its intended use. Check the product's stated age, warnings and instructions. Do not use information about a similar product for a different model. If the information you need is missing, contact us before you choose.

Use the product's contents list. Photos of room settings may show accessories and props that are not included. Unsure about the contents? Send us the product name or link so we can check the details.

Assembly and the tools required vary between models. Follow the instructions for your product and check the parts before you begin. Missing the instructions or a part? Contact us with the product name, your order number if you have ordered, and any part number from the instructions.

Check the current delivery information and our shipping policy, especially if the purchase is a gift. A dispatch estimate is not the same as a delivery date. Contact us before ordering if you need help understanding the information.

Our returns policy sets out time limits, the process and information about costs. Read it before sending anything back. Returning an item because you have changed your mind and reporting a faulty item are different matters.

Contact us and describe what has happened. Include the order number and product, along with the part number from the instructions if it concerns a particular part. If you have already sent the details, please continue in the same email thread.