Refund policy

You have a statutory right of withdrawal when shopping online. MINIBIRK also offers a voluntary 30-day return period. If an item is faulty, your right to make a claim applies even after the return period has ended.

14-day right of withdrawal

You can withdraw from your purchase without giving a reason. Notify us within 14 days of receiving the goods. The day after receipt is day one. If an order includes several items delivered separately, the period starts when you have received the last item.

You can notify us through the contact form or by email at info@minibirk.com. You can also use the Swedish Consumer Agency's withdrawal form. You do not have to use a particular form or contact method; you can also contact us by phone. What matters is that you clearly tell us you want to withdraw from the purchase. Please include your name, order number and the items concerned if possible.

Return the goods without unnecessary delay, no later than 14 days after notifying us of your withdrawal. Contact us for the correct return address and instructions. Pack the goods so they are protected in transit.

Inspecting the goods and diminished value

You may inspect the goods as needed to establish their characteristics and function. If you handle them beyond this, we may deduct the resulting loss in value, provided you received the information about the right of withdrawal required by law. The deduction must reflect the actual loss in value.

Your right of withdrawal does not end simply because the original packaging has been opened or is missing. Please use the original packaging for your return if you still have it.

Voluntary 30-day return period

In addition to the right of withdrawal, we offer a voluntary 30-day return period for new and unused products in their original condition and packaging. Send the goods back within 30 days of receiving them. If the goods have been used or the packaging is missing, we may deduct any resulting loss in value.

The conditions for voluntary returns do not limit your statutory right of withdrawal or your right to make a claim for faulty goods.

Return shipping

You pay return shipping when you change your mind or use our voluntary return policy. You can arrange shipping yourself or request a prepaid shipping label from us. If you choose our label, we will charge you its cost. We do not charge any other return fee. Any deduction for diminished value is handled separately under the conditions above.

If an item is defective or incorrectly delivered, we pay return shipping and provide a prepaid shipping label. This also applies to faults covered by our warranty. You will not have to pay for a remedy for a fault for which we are legally responsible.

Refunds

When you exercise your statutory right of withdrawal, we refund you without unnecessary delay, no later than 14 days after receiving your notice. We may wait until we receive the goods or you provide evidence that they have been sent back, whichever happens first.

If you withdraw from the entire order, we also refund the cost of our standard delivery. If you chose a more expensive delivery method, we refund the amount equivalent to standard delivery. A permitted deduction for diminished value may reduce the refund.

For voluntary returns beyond the statutory right of withdrawal, we process refunds within 14 working days after receiving the return and checking the condition of the goods. The bank may then take up to 14 working days to show the amount in your account. These times do not extend the statutory refund deadline.

We refund you using the same payment method you used for the purchase unless you expressly agree otherwise. You will not incur an additional cost if a different refund method is used.

If an item is faulty

Under the Swedish Consumer Sales Act, you have three years to make a claim for a fault that existed when the goods were supplied. Such a fault does not have to become apparent immediately. Make your claim within a reasonable time after discovering the fault; notice given within two months is always considered timely.

Contact us and describe the fault. Please include your order number and the product concerned if possible. You may be entitled to repair, replacement, a price reduction or cancellation of the purchase, depending on the fault and the circumstances. Your right to make a claim also applies to used goods and is not affected by the original-condition requirements for voluntary returns.

One-year warranty

We offer a one-year warranty on all products. It covers manufacturing defects and faults that are not caused by misuse or normal wear and tear. For a fault covered by the warranty, we provide a return shipping label. The warranty is in addition to your statutory rights and does not limit your right to make a claim for faulty goods.

Contact

info@minibirk.com · +46 10 641 20 22, Monday–Friday, 10:00–14:00, Swedish time.

The seller is JTI Ventures AB, company registration number 559041-2358, Andesitgatan 6, 254 68 Helsingborg, Sweden. Contact us for the correct address when returning an item.